Mexican Caribbean Hotel Real-Time Feedback & Digital Tipping: CRM App Launched
Dec 29, 2023
Aplauso launches as a new customer relationship management platform for hotels in Mexico and the Caribbean.
St. Petersburg, United States - December 29, 2023 /PressCable/ —
The new guest satisfaction solution covers the entire vacation experience, from real-time feedback for hotels to digital tipping. Guests can now easily leave ratings and tips using their smartphones or in conveniently located touch-screen kiosks.
More details can be found at https://aplauso.io
Aplauso is an innovative online reputation management system for luxury hotels in the Mexican Caribbean. The solution works in two ways. First, it allows guests to provide real-time commentary on their experience, including any challenges they may be having. This, in turn, allows hotel managers to address guest issues as they happen. Hotel management may also use the data to determine trends, such as the best season for vacation or the most common hotel guest complaint.
Aplauso also allows international guests to pay in their preferred currency. Not only does this eliminate confusion in dealing with foreign money, but prevents guests from over-tipping or under-tipping hotel staff. The app uses the latest data encryptions and continually updates itself for compliance and integrity. This assures guests and clients that all sensitive data are protected.
New clients can schedule training sessions that can be conducted either in-person or online. While the app has been designed to be easy to use, these training sessions are still recommended so that clients understand all its features and functionalities. Aplauso offers ongoing support and additional training sessions, as needed.
The company offers a no-obligation 7-day trial for new users at no cost. During the trial, users will have full access to the app and receive the same type of training. Interested hotel and resort managers may also request live demos.
Pricing of Aplauso depends on the specific requirements of the hotel or resort.
A spokesperson for the group wrote, "Aplauso allows guests to leave ratings and tips by scanning on their phone or using touch screen kiosks. Managers can then access business information to identify happy guests who might buy extras or memberships, as well as those who need additional attention. The system also provides insights into employee performance and trends over time."
Interested parties can find more information by visiting https://aplauso.io
Contact Info:
Name: Lubos Hrasko
Email: Send Email
Organization: Aplauso
Address: 7901 4th St N, St. Petersburg, FL 33702, United States
Website: https://aplauso.io
Source: PressCable
Release ID: 89117578
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